always had great experience of york hospital, however eye clinic let me down on this occasion.
reception process is a farce. initial receptionist took my details and told me to go wait in area b. I did this and sat for over an hour past my appointment time. I questioned another member of staff only to be told I also had to check in with someone in area b. Others had also been sat waiting unaware of this. Complete breakdown of a process.
Lot of people wandering aimlessly around with files and clipboards.
Eye clinic needs a good shake up with process and people.
"Eye Clinic Reception Process"
About: York Hospital York Hospital York YO31 8HE
Posted via nhs.uk
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