"Worst hospital experience of my life"

My mother was brought in an ambulance to A&E on 11pm Thursday night. We waited around 7 hours before she was given a CT scan. No information on wait times was given by the staff, and we were told that she could not go home and receive the results over the phone, which would have been acceptable if they could have offered a bed. They could not, and as of 7.46am Friday morning she still does not have a bed. This is the worst experience I’ve ever had in a hospital, and I would never recommend it as a place to be treated.