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Everything was good (besides the parking).

Story from nhs.uk

"Everything was good (besides the parking)."

About: Royal Derby Hospital

I had an ICD implantation late June of this year. Everything was good from the Housekeeper to the Nursing Staff. Even a follow up appointment at the Pacemaker Clinic in August went well. I was in and out before I had to pay for parking (free parking for under 30 minutes).Only downside was the parking. I had to wait for a parking spot for a good 45 minutes. They've got to do something about the parking. I think it's a regional hospital with people from all over Derbyshire attending, so for many it would be impractical to use public transport. I would have to catch 3 buses. Besides that everything was good.

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Responses

Response from Royal Derby Hospital nearly 2 years ago
Royal Derby Hospital

Submitted on 12/08/2022 at 15:30
Published on nhs.uk on 14/08/2022 at 15:16

Good afternoon.- ID 27465

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS).

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