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"My visit to ambulatory care"

About: The Ulster Hospital / Medical Day Case Unit

(as the patient),

Although I arrived at 7.30am, I was met by a number of very cheery and pleasant nursing staff, who very quickly reassured me that my scheduled lung biopsy would be very easy to prepare for, and that I had no need to feel anxious.

All throughout the day, whether waiting to go for my procedure, having the biopsy carried out, or recovering in the ward on my return, I was treated with the utmost care and attention, finding myself very much less stressed than I might otherwise have been.

I would very much like to thank each and every one of the people with whom I came into contact yesterday, and want to reassure anyone who is getting ready for anything similar, the staff are absolutely wonderful.

Thank you very much for your care. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 22/08/2022 at 08:07
Published on Care Opinion at 08:07


picture of Conor Campbell

Dear dreww22

Thank you for your response, it’s wonderful to hear that you had a good experience whilst in medical day case unit, we are lucky to have such wonderful staff and I have passed on your kind words to my team.

Our pathway for the lung biopsy has evolved over the last few years and it’s great to receive positive patient feedback regarding this service.

Best wishes

Karyn, Medical Day Case Unit Manager

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