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9 months waiting for an appointment

Story from nhs.uk

"9 months waiting for an appointment "

About: The Royal London Hospital

Have been referred to neurosurgery due to slip disk since December 2021 still no appointments available deteriorating day by day with less mobility no one cares

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Responses

Response from The Royal London Hospital nearly 2 years ago
The Royal London Hospital

Submitted on 11/08/2022 at 18:10
Published on nhs.uk on 13/08/2022 at 15:27

Dear patient

Thank you for taking time to contact us with feedback following your care and treatment at the Royal London Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email at bartshealth.familycontact@nhs.net or telephone 0203 594 2040

Kind regards

Central Complaints Team

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