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An excellent service from friendly staff

Posted By Torrington Tina

"An excellent service from friendly staff"

About: North Devon District Hospital / Accident and emergency

(as a service user),

Following a bad fall and a wrenched ankle and foot I attended NDDH A&E the following morning, a Saturday. It was really busy and I was advised it would be a 4-5 hours wait but I thought that reasonable considering the stresses the NHS is under.

I was triaged by a lovely nurse within the hour and seen by a doctor about 3 hours later. Then to X-ray, a fracture seen and a moon boot fitted I was discharged to be followed up in Fracture Clinic on the Tuesday. It did take about 5 hours but I have no complaints about that.

An excellent service from friendly, caring and professional staff from the receptionist onwards I was well looked after. How they do this with the pressures they are under is amazing. Thank you to all.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 17/08/2022 at 17:47
Published on Care Opinion at 17:47

Dear Torrington Tina,

Thank you for taking your time to provide us with your feedback. I will ensure your lovely comments are passed on to the whole team in the Emergency Department.

I hope you are recovering well, thank you again.

Kind regards

Sophie

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