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The compassion and care she received was second to none

Posted By xraysb35

"The compassion and care she received was second to none"

About: Royal Victoria Hospital / Acute Medical Ward

(as a relative),

My mother was recently admitted to ward 7 C in Royal Victoria Hospital. She was very ill and a complicated medical case with a transplanted kidney and a progressive lung disease that had also impacted her heart.

Upon admission she was transferred to ward 7C and was under the care of Dr McCracken along with the Belfast City Hospital Renal team.

Sadly my mother lost her fight for life last Weds, after a week in ward 7C. However, the compassion and care she received on ward 7C was second to none. From the cleaners, domestic staff, nurses and doctors, everyone treated her with the utmost respect and care.

In particular we are thankful for Dr McCracken and the Renal team who throughout her stay tried very hard to explore all avenues and options that might enable a recovery balanced against how ill she actually was.

We are very grateful that she received such great attention in her final days and that we as a family were also treated with such care.

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Responses

Response from Mandy Dougan, Lead Nurse, Medical Specialities, Belfast Health and Social Care Trust nearly 2 years ago
Mandy Dougan
Lead Nurse, Medical Specialities,
Belfast Health and Social Care Trust

Submitted on 06/09/2022 at 09:00
Published on Care Opinion at 09:00

picture of Mandy Dougan

Dearxraysb35,

, My name is Mandy Dougan. I am the Lead nurse for acute medicine and cover Ward 7C. Firstly, On behalf of the whole team in Ward 7C, I would like to express my sincere condolences to you and your family on the sad loss of your mother and I appreciate this continues to be a very difficult time for you all.

I would like to express my sincere thanks to you for taking the time to post these lovely comments regarding the care your mother received as a patient on ward 7C. I am delighted to hear that the care she received was excellent and that the team were compassionate and respectful. It is very reassuring that our staff continue to demonstrate professionalism and empathy for patients and their families to ensure their experience with us is a positive one despite the challenges we face in healthcare today. I will ensure that your compliment is shared with the nurses and doctors who cared for your mother and in particular Dr McCracken who is highly valued member of the ward 7C team.

Many Thanks

Mandy Dougan

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