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"Lack of wheelchair facilities and bed shortages."

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

My daughter is a wheelchair user and suffers from stones in her kidneys and bladder. She is waiting for her next procedure to remove her stones, she is marked “urgent,” and I am tired fighting for her to be seen as she suffers terribly. It has been 4 months since her last procedure which was an emergency, as a stone was blocking her ureter. As well, due to the infected stones, she unfortunately also has severe UTIs every month causing her to vomit and aspirate.

I brought her to A&E yesterday at 10.30am. My Daughter was in her wheelchair for TWELVE and a half hours, as there was no bed (or portable hoist) available. She was so distressed and in need of being changed, I even phoned the hospital desk to ask if they had a toilet with a hoist so I could change her, turns out there isn’t.

The staff are wonderful but so frustrated at not being able to help or even provide a bed, she did get a trolley to lie on, and is being given antibiotics for her pneumonia and UTI.

We’re still in A&E, being looked after but no beds available in the wards where patients should be going to. This is unacceptable, in so many ways. 

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Responses

Response from AnneMarie Duddy, Sister Emergency Department Altnagelvin, Acute, WHSCT nearly 2 years ago
AnneMarie Duddy
Sister Emergency Department Altnagelvin, Acute,
WHSCT
Submitted on 20/08/2022 at 18:50
Published on Care Opinion on 22/08/2022 at 09:39


Hi geminipq37

Thankyou for taking the time to share your feedback. I am sorry to hear that you and your daughter had a negative experience within our department. It is regrettable that our toilets are quite small and unsuitable for use of our hoist. We are truly sorry that we could not provide a bed space for over twelve hours.

I hope your daughter is recovering well.

If you would like to discuss further feel free to email me at anne.duddy2@westerntrust.hscni.net

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