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"Surgery cancellation"

About: Lincoln County Hospital / General surgery Lincoln County Hospital / Pain Management

(as the patient),

I turned up to my appointment on time. I met with the anaesthetist, I met with my surgeon, I was given all of my information, I signed the forms. After 2.5 hours of being there I was told my surgery was cancelled. I had arranged childcare which I cannot get refunded. My husband took holiday from work which he could not change.

And after finally feeling reassured by my (very lovely) surgeon that morning, after a very sleepless anxious night, I felt extremely let down and disappointed that I will have to go through the entire process again and even considered legal action. I have been waiting for this surgery for a long time to finally get a diagnosis for the chronic pain I have been experiencing for years. I unfortunately feel really let down by your service.

Having had the greatest respect for the NHS in past experiences I am reluctant to take this further however, I do not want anyone else to have to go through this traumatic, emotional and mentally exhausting experience. I await your response before exploring my legal options.

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Responses

Response from Michael Frisby, Clinical Services Manager, TACC, ULHT nearly 2 years ago
Michael Frisby
Clinical Services Manager, TACC,
ULHT
Submitted on 16/08/2022 at 13:10
Published on Care Opinion at 13:10


Dear wearingph43

Thank you for taking the time to post your concerns onto the Care opinion webpage.

I am extremely sorry to learn of your distress. Please be assured that we never take the cancelation of patients lightly.

In every circumstance all efforts are made to enable operating list to go ahead. Behind the scenes there would have many people working on trying to resolve this issues. Unfortunately somethings like sickness, or beds are not in our control.

It is difficult to comment on your particular concern as I have no details, I would suggest that you contact the PALS team who would forward your concerns onto the appropriate team for further investigation and comment.

Please accept our apologies for your poor experience, clearly in this instance we fell below expectations. I would also like to apologise to your husband as we appreciate how this would have impacted on your wider family as well.

Sincere Regards Mike

Michael Frisby

Clinical Services Manager TACC

PALS -

Email: pals@ulh.nhs.uk

Text: 07815 707746

Tel: Lincoln: 01522 707071 Grantham: 01476 464861 Pilgrim: 01205 446243

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