"Difficult to access service"

Initially took me well over a week to get through to book an appointment at the Rugby Sexual Health Clinic as was frequently told that there were no physical appointments and to ring back the next day at 9am, which I did constantly to no avail. After making a complaint to the council, I was contacted by several people including a service manager to help assist me in making an appointment. Unfortunately, I do not remember this person's name, though I would like to note and thank them for their assistance and understanding. From this, I was able to book the next available appointment for the following week. My initial appointment was professional and the staff I met were very friendly. 

However, two further things that I have found disappointing. Firstly, I was informed that a telephone consult with a doctor for an assessment and medication prescription would take place 2 weeks from the date of my appointment as this would be when my results were back. At the time I got this call I was out of the UK. The Doctor promptly informed me we could not continue with the assessment because of this he would call me back the following week and hung up. 2 weeks on and I have not heard back. This has delayed my access to the medication I initially went to get a month and a half ago. Perhaps I am missing something, but given it was a telephone assessment the fact that I wasn't physically in the UK wouldn't be such a big deal. If this was a cost thing, I would have gladly called back on my own credit if given that option. 

Secondly, I requested a copy of my results. The staff member I requested this from seemed very disgruntled while questioning me on my need for it and became very unhappy with my reasoning for requesting this. I was told this would have to be organised on a day the secretary was working and to ring back then. I attempted to ring back on those suggested days to again no get through. I thought this would be more simple to attain than it clearly is and I didn't enjoy feeling like I was arguing my case to get this done despite it being what I assume is a patient right. I gave up on this and went private.

Overall, the staff I encountered have been very nice and knowledgeable, though there are some issues in terms of accessing the service that could be improved.