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Impossible to contact the surgery by phone or…

Story from nhs.uk

"Impossible to contact the surgery by phone or…"

About: The College Practice

Despite trying to ring and getting a message telling me the line of waiting callers was full and not accepting anymore calls after which I was cut off - I then tried the engage consult service from the website again discovering that none of the links to report my problem via email or electronically was possible. This has happened on numerous occasions and the College Practice is no longer fit for purpose.

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Responses

Response from The College Practice 14 months ago
The College Practice

Submitted on 01/03/2023 at 17:28
Published on nhs.uk on 02/03/2023 at 11:52

Dear Patient

I am sorry to hear of the problems you are facing accessing the practice.

Your comments are important to us at The College Practice.

Please can I ask if you could email us on our E-Consult Service at https://econsult.net/nhs-patients, so I can contact you to discuss your concerns.

Kindest regards

Sara Hitchen

Group Operations Manager

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