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"Everything is going smoothly"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Female Medical

(as a staff member posting for a patient/service user),

Accident and emergency was very stressful, the wait was the longest though. Everything was happening at once and I did not know what was happening. They told me certain things that were happening, but other times stuff was done and there was not a reason behind it. It did not bother me at the same time as I was just hoping to get better soon.

Female Medical is fine, everything is going smoothly, and I am starting to feel better. The food has been okay, I am constantly full with the amount they give out in each portion. The environment is fine but can be either too warm or too cold but they cannot acclimatise everyone.

The staff are very kind here, they want the best for you. I like the way they have the craic with you while they are checking up, it makes you feel like a person. They explain everything to me until I understand and allow me to ask all the questions I need, although I feel bad asking so many questions since I know they are so busy. I am very happy in this ward.

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Responses

Response from Gemma Gill, Sister, Female Medical DHH, Acute, Southern Health and Social Care Trust nearly 2 years ago
Gemma Gill
Sister, Female Medical DHH, Acute,
Southern Health and Social Care Trust
Submitted on 17/08/2022 at 05:27
Published on Care Opinion at 05:27


THANK YOU FOR YOUR RESPONSE ABOUT YOUR STAY IN FMW

I AM GLAD YOU FOUND THE CARE GOOD AND THAT YOUR STAY WAS POSITIVE

BEST WISHES ON YOUR RECOVERY

GEMMA GILL CLINICAL SISTER FMW

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust nearly 2 years ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust
Submitted on 23/08/2022 at 15:11
Published on Care Opinion at 15:11


Thanks for your positive feedback on your experience through the hospital. We apologise for the long wait experienced in the Emergency Department, this is an ongoing issue, and apologise for the feeling you experienced with the staff, and will escalate to staff the importance of keeping our patients informed and up to date with their plan of care whilst in hospital.

We are happy to hear your hospital stay is going well and you’re starting to feel better. We will happily pass on your lovely words to the ward.

We wish you a quick recovery.

Paul Smyth

Head of Service ED

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