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"Good support from care home"

About: Seaview House

(as a staff member posting for a patient/service user),

From the time I was told I was going to be discharged on the Friday morning, it turned out there was a 36 hour wait. The delay was due to the hospital and the trust delivering the mattress. The care home was ready from the Friday morning for me. I couldn't find fault with the admission into here.

The admission was good - they were here to welcome me in and as I cannot walk the transfer to the lift and up to my room was very well done. I was made comfortable. I had the choice of sitting up in the chair or of going to bed. I was given a cup of tea and a snack which was what I badly needed. The nurses are good, the carers are good.

The food is excellent, it is always warm. The staff are friendly and attentive, and are a good support with the Steady which is vital for transporting me. The room and decor is clean and tidy and kept clean. 

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Responses

Response from Thelma Swann, Project Lead – Online User Feedback, Patient Client Experience, Public Health Agency nearly 2 years ago
Thelma Swann
Project Lead – Online User Feedback, Patient Client Experience,
Public Health Agency
Submitted on 12/08/2022 at 13:08
Published on Care Opinion at 15:50


picture of Thelma Swann

Dear omegany55

Thank you for taking the time to share your story about Seaview House.

I am sorry to hear your discharge was delayed but pleased to read that your admission went very smoothly and that the appropriate equipment is available and in place to transport you around the Home.

I am also delighted that that staff are friendly and attentive; and also that the food is good, your surroundings are clean and tidy these things make all the difference when settling in to a new environment.

You have given us wonderful information on what is important to you and we will use this information to support others who may be considering moving to a Care Home.

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