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Poor advice from online consultation

Story from nhs.uk

"Poor advice from online consultation"

About: Beacon Medical Group

Having completed an online consultation I was told that I wouldn't be prescribed medication, which was fine, then I was referred to a website to basically diagnose my own problem and then treat it myself. I did so and the condition I identified with required consulting with a GP. Talk about a fob off. Now I have to contact the surgery and try to get a face to face appointment.

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Responses

Response from Beacon Medical Group nearly 2 years ago
Beacon Medical Group

Submitted on 15/08/2022 at 15:10
Published on nhs.uk at 22:42

Thank you for taking the time to provide Beacon Medical Group with your feedback. We appreciate you doing this.

I am sorry to learn about the difficulties that you have experienced and would like to look further into this. Can you please contact Beacon Medical Group providing your full details using the following email address:

beaconmedicalgroup@nhs.net

Thank you

Caroline Hayward

Patient Liaison and Communications Lead

Beacon Medical Group

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