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Care Opinion

Happy with everything

Posted By Niamhh1

"Happy with everything"

About: Lurgan Hospital / Ward 1 (Stroke care) Northern Ireland Ambulance Service / Patient care services

(as a staff member posting for a patient/service user),

I came to Lurgan hospital last Saturday night by ambulance, I was waiting on an ambulance for about 9-10 hours as I was coming from Daisy Hill in Newry. The nurses are dead on. The food is very good and my room is very very clean. No changes at all I could suggest as I am happy at the moment.

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Responses

Response from James Gilpin, Stroke Service Improvement Lead, Southern Health and Social Care Trust nearly 2 years ago
James Gilpin
Stroke Service Improvement Lead,
Southern Health and Social Care Trust

Submitted on 09/08/2022 at 17:35
Published on Care Opinion at 17:35

picture of James Gilpin

Hi,

I'm sorry to hear that you have been unwell, hopefully you are discharged home before long. Thank you for taking the time to give us the feedback.

Take care,
James

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Response from Sinead Morrow, Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services, Southern Health and Social Care Trust nearly 2 years ago
Sinead Morrow
Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services,
Southern Health and Social Care Trust

Submitted on 11/08/2022 at 12:00
Published on Care Opinion at 12:00

Good morning, thank you for this feedback.

I am so happy this is your experience in our ward..

I will be delighted to share your kind words with the team.

Wishing you a speedy recovery

Many Thanks Sinead

Sinead Morrow

Nurse Manager

Non Acute Hospitals

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 11/08/2022 at 12:18
Published on Care Opinion at 12:18

picture of Neil Gillan

Dear Niamhh1

Thank you for taking the time to share your recent experience with us. I would like to apologize for the delay in your transfer from Daisy Hill to Lurgan Hospital. I can assure you that we are working closely with the Department of Health and the Strategic Planning and Performance Group to increase our available resources. We are also working closely with local EDs to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulances are able to respond to patients. I am reassured to hear about your positive experiences on the ward and wish you a speedy recovery.

Best wishes

Neil

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