"Shambolic appointments system"

I logged in at 7:35 this morning put in my request to see a doctor, I was messaged that a doctor would call which he did at 15:36, I asked if I could see a GP he informed me there were no appointments left for today. He said he could make an appointment with a GP at acute medical unit at St Peters, when I attended this the doctor asked why I had been sent there as it’s a ‘Hot Clinic’ for people with temperature or cough. He did however examine me. My complaint is our appointment system at our surgery us very broken and not fit for purpose if patients are having to be sent to St Peters, very very disappointed in the way this has been handled. I appreciate the staff in the surgery work extremely hard to make it work but there is something obviously not