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Efficient, clear and helpful

Story from nhs.uk

"Efficient, clear and helpful"

About: Beacon Medical Group

Had a scan from a hospital abroad to take to Surgery. Phoned - receptionist extremely understanding and helpful. Advised me to take scan to surgery and booked a telephone call from the doctor for the next day.

Doctor phoned promptly, listened carefully, understood and explained the issue. Reassuring and I know that Dr will call if notices anything of concern on scan and encouraged me to call if symptoms develop. Thank you for your help at this busy time.

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Responses

Response from Beacon Medical Group nearly 2 years ago
Beacon Medical Group

Submitted on 12/08/2022 at 09:27
Published on nhs.uk on 13/08/2022 at 15:51

Thank you for taking the time to provide Beacon Medical Group with your feedback. We appreciate you doing this.

We do aim to provide our patients with the best possible experience and we are pleased to learn that you were contacted promptly and that our team members provided you with reassurance about your query.

Thank you

Caroline Hayward

Patient Liaison and Communications Lead

Beacon Medical Group

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