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Given the best possible care

Posted By RB63

"Given the best possible care"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital / Respiratory medicine

(as a relative),

My wife, who was suffering with advanced cancer, was taken in to FVRH suffering with pneumonia. She went to A&E, CAU, AAU and finally ward B31.

Whilst in B31 she was given the best possible care, and I was given the best possible support by the team on that ward especially, Rachel, who went above and beyond in every possible way.

If anyone in the NHS wants to see how a ward should be run then go to B31 and watch Rachel at work. She is efficient, considered, considerate, caring, helpful, compassionate, effective, dynamic and she and Connor run the ward absolutely brilliantly to the benefit of both patients and staff. 

Praise too to the team members on duty when my wife died. Again, they couldn't have done more for my wife, me and other family members. 

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Responses

Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley nearly 2 years ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley

Submitted on 05/08/2022 at 16:05
Published on Care Opinion at 16:05

Thank you RB63 for taking the time to post feedback on your families recent experience. I would like to offer sincere condolences from the teams in FVRH to you and your family.

This feedback will be shared with the teams involved and directly with those who you have mentioned. Person centred care is at the heart of what we do and to know that the care and attention your wife received in her final days was caring and compassionate, will mean a lot to the staff.

Thankyou again for providing this feedback at such a sad time your for you and your family.

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Response from Julie Jack, Senior Charge Nurse, Respiratory, NHS Forth Valley nearly 2 years ago
Julie Jack
Senior Charge Nurse, Respiratory,
NHS Forth Valley

Submitted on 11/08/2022 at 09:52
Published on Care Opinion at 09:52

Dear RB63

Thank you for your very kind words regarding the team in ward B31. We are all so sorry for your loss and it was a pleasure and an honour to look after your wife and support the family during this very difficult time.

I will pass on your comments to Rachel, Connor and share with the whole team, this will mean so much to the team.

Kindest regards

Julie Jack

Senior Charge Nurse

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