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"Appointment system is impossible"

About: Merchiston Surgery

I very rarely need to visit the GP and to be honest the last time I wanted to was 3 years ago. I am shocked by how very difficult it is to make an appointment. Only being able to phone at 08.00 or 12 noon to make a same day phone call with a GP is appalling. I work 08.00 to 16.00 Mon to Fri and my breaks are not at those times so as I am not available at either of those very specific times. I am excluded from health care unless the medical issue should be something that takes me out of work. Life was so much better when for none emergency matters you could ring any time of day and book an in person appointment for a time that was convenient and that you could actually make.

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