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"Great service at The Downe!"

About: Downe Hospital / Day Procedure Unit

(as the patient),

I attended The Downe Day Procedure Unit for an OGD this week, and my experience from start to finish was one of professionalism and kindness. From the admin staff on my arrival, to the nursing staff and everyone I came into contact with during my procedure, I was treated with dignity, was reassured throughout, and was shown nothing but kindness. I was put at ease and had complete confidence in the staff looking after me!

The tea and toast was the best ever too!!!!! Thank you!

Staff skills

Staff skills

Staff attitude

Staff attitude

Team work

Team work

Reception

Reception

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Responses

Response from Jennifer Hamilton, Interim Clinical Manager ATICs, Surgery - General, South Eastern Health & Social Care Trust 10 hours ago
Jennifer Hamilton
Interim Clinical Manager ATICs, Surgery - General,
South Eastern Health & Social Care Trust
Submitted on 08/08/2022 at 11:48
Published on Care Opinion at 11:48


Hi

I'm so glad you had a good experience and that the team looked after you so well. It ceratinly boost our staff to receive lovely compliments like yours

Thank you

Jeni

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