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Not happy

Story from nhs.uk

"Not happy"

About: Oakfield Surgery

I'm getting increasingly frustrated with this surgery, to the point where I'm considering leaving it.

The receptionists don't seem to care.

I have has major eye surgery in one eye and have a thick cataract in the other.

Yet I'm not allowed to phone through for my prescriptions.

I have to cross a busy road, with about 30% vision to post my prescription in.

And then, to add insult to injury, for some unknown reason, this surgery has decided I don't need the medication that the specialist at the hospital has told me I need.

I say unknown, because no one at the surgery picked up the phone to tell me they wasn't putting it through.

I only found out when I went to pick up my prescriptions from the chemist.

I am very disappointed.

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Responses

Response from Oakfield Surgery nearly 2 years ago
Oakfield Surgery

Submitted on 10/08/2022 at 09:50
Published on nhs.uk at 13:55

We are so sorry that you have had a negative experience when ordering your prescription.

For patient and staff safety we do not let our receptionist take prescription requests over the phone. This is not clinically safe, and the wrong medication could get prescribed. We have numerous ways for our patients to request their prescriptions - in writing, via patient access or by email.

I am unable to comment on the medication from the specialist as I would need to look at your medical record to confirm that the medication request from the specialist had been received for us to be able to prescribe.

We would be more than happy to discuss this in person with you if you would like to contact the surgery.

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