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Pharmacy has wait times longer than A&E

Story from nhs.uk

"Pharmacy has wait times longer than A&E"

About: Alder Hey Children's NHS Foundation Trust

What a terrible experience we had at the pharmacy! Staff were too busy to adequately explain dosage & were unable to take the time out to assist us with questions about side-effects. We waited for nearly an hour & a half to be seen. My child is clinically extremely vulnerable & she was exhausted by the wait. So much so, she was unable to attend her sister’s birthday. When I explained this to the pharmacy staff, they really couldn’t care less

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Responses

Response from Alder Hey Children's NHS Foundation Trust nearly 2 years ago
Alder Hey Children's NHS Foundation Trust

Submitted on 05/08/2022 at 14:19
Published on nhs.uk at 14:21

Dear Ava B

Thank you for your feedback.

I would like to apologise for the poor service, I will be working to ensure this doesn’t happen again and lessons are learnt by the team.

Kind regards

Mo Azar

Chief Pharmacist/ Director of Pharmacy and Medicine

Alder Hey Children’s NHS Foundation Trust

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