"Unprofessional rude and unkind staff"

I was directed to A and E but my GP and 111.On arrival at 10.30 6 people were queuing to the door.2 were bleeding .Only one of the three reception staff was checking In. I was checked in efficiently. After an hour and a half I saw the doctor who asked ,why are you in “Accident and Emergency”.A question she asked 2 more times , implying I had no right to be there. When I asked if I might finish answering the question,her eyes flashed with annoyance . Then on to ambulatory care ,where I was greeted with” sit in the waiting room” . Please wasn’t used.The water jugs in the stuffy roomwere empty so I asked an auxiliary if I could fill them .She grunted and returned them saying there’s your water.

After a couple of hours I asked if I could pop for a sandwich . A nurse said I wouldn’t if I were you ,I might have a sandwich in the fridge. It never materialised. I would have got something earlier but didn’t think I would be quite so long.I hadn’t eaten for 8 hours

After another hour or so I saw a doctor . She was a breath of fresh air

Professional, empathetic , took time to explain everything and above all smiled I waited another ten mins while she checked everything with another doctor ,then I left at 4.45. Bought a sandwich.

. I noticed that in reviews so many of the other departments are receiving great praise and thanks despite the dreadful pressure you are all under . My experiences out your staff over many years with myself , my husband and many times with my kids has always been praiseworthy, but I note a great proportion of the complaints are about A and E . There is a lack of respect , communication and politeness and professionalism. There is a dark undercurrent in the whole department , which I feel the management should address. The people who enter the ward are sometimes scared, in pain and traumatised. I know some are not respectful but a little human kindness might make them feel a little better and less aggressive. Please give your staff the support , training and praise they need and encourage them to smile a bit more.