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Good Experience at RH hospital

Posted By stitchlover19

"Good Experience at RH hospital"

About: Russells Hall Hospital / Accident and emergency

(as a service user),

I went to urgent care yesterday after being recommended by my doctor. I was in a lot of pain and was seen very quickly. The nurse who did my triage was lovely, taking my additional needs into consideration. I was taken round to A + E due t the pain and wasn't left waiting for long. The staff who treated me were so kind and understanding of my additional needs and made me feel at ease, as I was able to understand what the treatment outcome was and was treated quite quickly with IV fluids.

I can't fault any of the staff for how they carried out their care with me. They let my mom stay with me the whole time and were happy with the care provided.



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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust nearly 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 08/08/2022 at 11:09
Published on Care Opinion at 11:09

Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star.

It is great to hear that you received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you.

Your kind comments have been shared with the team and senior management who will be pleased to hear of them.

All the best and take care.

Patient Experience Team

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