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Care Opinion

Awful availability due to too many patients

Story from nhs.uk

"Awful availability due to too many patients"

About: Blackfriars

We have a 8-week old baby and the registration and vaccination appointment booking experience has been appalling.

We had the fill in the online registration 5 times with no call back before filling in the paper form 6th time to get the child registered.

Following this the appointment for vaccinations and initial inspection for mother and child which were due at 8 weeks only got given at 12 weeks. On the day the of appointment the appointment time was missed by 90 minutes which is a nightmare to wait in a cold waiting area with a new baby.

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Responses

Response from Blackfriars nearly 2 years ago
Blackfriars

Submitted on 07/09/2022 at 13:58
Published on nhs.uk at 16:20

Good afternoon,

Thank you for your feedback. I apologies for the delay in you getting your first appointment and your baby registered. We usually register all patients within 24 hours and all Post Natal checks are done at 6-8 weeks along with baby Imms at 8 weeks. I am sorry this was in your case delayed, please can I ask you to email me your concerns rebecca.donohoe@nhs.net and I can invesigate this further. I will ensure our process for registration is clear and our booking process for baby Imms and Post Natal checks are reiterated to staff.

Thanks

Kind regards

Rebecca Donohoe

Practice Manager

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