"Diabolical "

Called 111 and was advised to take my 4 month old baby to the urgent treatment centre immediately. We had to take her to a&e as urgent treatment was shut. That was fine. but we then waited for over 7 hours in a&e with a very young baby that couldn’t breathe properly. Eventually we asked for a self discharge form as we felt it would be faster to book an app with our gp as it was opening shortly and they’re fantastic. They assured us we would be seen shortly and the urgent treatment centre was opening in 20 minutes and we would be the first to be seen. I have now been sat in the urgent treatment centre for an hour waiting for my appointment while everyone come and goes. Genuinely disgusted by the poor communication, sub par service and lazy attitude of some of the employees. Mainly the receptionists I might add. Please understand that a good portion of the employees are genuinely hard working but some do not posses the empathy required. If this is where my extra national insurance is going then I’m better off on the dole. Avoid at all costs and while I’m at it 111 is Tom Hank as well.