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"The entire team has been excellent"

About: Specialist Therapy Services / Rushcliffe Heart Failure Team

(as the patient),

Following a mitral heart valve repair and a CABG some years ago I had a pacemaker/defibrillator fitted last year and was then referred to Rushcliffe heart failure team.

The entire team has been excellent. But the nurse I was allocated is simply one of the best healthcare professionals I have ever met, and can think of nothing I would consider could be improved.

Professional and thorough at all times. Explained what she proposed to do to optimise my treatment/medication at every stage. Was quick and open in responding to questions or changes in test results etc.

Was clear and concise. Took time to ensure I was ok, by actively listening.

Involved my wife in all discussions. And from the many blood tests she took - never left one bruise!

This service in the community is vital to maintaining the health and welfare of those referred to the Heart Failure team at Keyworth.

Thanks 

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Responses

Response from Katie Grant, Lead for Adult Community Nursing, Rushcliffe Community Nursing, Community Health Services nearly 2 years ago
Katie Grant
Lead for Adult Community Nursing, Rushcliffe Community Nursing,
Community Health Services
Submitted on 05/08/2022 at 17:03
Published on Care Opinion at 17:03


millimeterdr39,

Thank you for sharing your experience of our heart failure team and the positive impact the team have made. It is lovely to hear that we were able to facilitate the care and support you needed and how this has made an impact on you and also offered the support to your wife.

I will pass on your experience and comments to the team, as I know they will appreciate your feedback.

Kind regards

Katie Grant PCN lead

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