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"Sick with gastroenteritis in a mixed ward"

About: University Hospital Monklands / Medical Assessment Unit

(as the patient),

I was admitted with gastroenteritis via A and E. I was violently sick and had diarrhoea. I had two lines in administering fluids. And was very sick and dehydrated.

I buzzed for help as I was vomiting and waited nearly an hour before a student nurse entered and turned my buzzer off and said she would come back to help me clean up. I waited another hour and 20 mins before anyone came near.

I buzzed again and the change over of staff were in. I shouted on someone to help as I felt I was choking. My two cot sides were up and drips in both hands so I couldn’t move to get myself cleaned. I broke my heart crying and eventually a nightshift nurse came in and helped me.

I was just recovering and getting over the diarrhoea and vomiting, then I was moved from my single room to a 4 bedded room with another female and 2 males. We all shared the one toilet that whole day and night. Despite having my curtains pulled I felt so uneasy and embarrassed especially with the symptoms I had.

Again the day shift never answered any buzzers, it was only nightshift team that would come and help me. I was so sick I couldn’t even shower myself and the fact I was in a room with 2 other men was shocking.

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire nearly 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 05/08/2022 at 08:39
Published on Care Opinion at 08:39


picture of Jean MacDonald

Good morning Lorelai11

Many thanks for sharing your experience whilst an in-patient in our University Hospital Monklands via Care Opinion.

Please accept my apologies for the issues you have highlighted. This must have caused you so much stress and anxiety.

May I ask you to contact my Patient Affairs colleagues to enable them to discuss with you and investigate the treatment you received.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk or telephone: Tel no. 01698 752300

I hope you are feeling better.

Kind regards

Jean

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