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"Caring and conscientious community midwife"

About: Borders Community Services / Dietetics Children and Young People's Services / Health Visiting

(as a service user),

I am pregnant and had been having dizzy spells so I was scheduled in for some blood tests. I was seen by Kiki at Galashiels Health Centre and she could not have been any more caring or conscientious.

She asked some questions about how I have been feeling and rather than just doing the blood tests I was scheduled in for she checked several things with me and diagnosed I was having issues with low blood sugar levels and having hypos as I have gestational diabetes. My blood sugar levels were the first thing I thought of when I started having dizzy spells so before I had rang to see a midwife I had phoned the diabetic team. However, despite being very friendly towards me the diabetic team did not take the time to look over my blood testing results like Kiki did and didn't ask me many questions. They suggested it was likely an issue with my iron levels and suggested I speak to the midwives . I then had to wait several days before I saw Kiki which was an unnecessary delay as I was then referred back to the diabetic team. 

The NHS provide such a fantastic service and having midwives like Kiki who show so much empathy and care towards you, especially when you are feeling vulnerable in pregnancy, is priceless. I could not be any more grateful for the care and support that I received, thank you Kiki.  
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Responses

Response from Kerry Simmonds, Senior Charge Midwife, Community Midwifery, NHS Borders nearly 2 years ago
Kerry Simmonds
Senior Charge Midwife, Community Midwifery,
NHS Borders
Submitted on 10/08/2022 at 09:42
Published on Care Opinion at 10:05


Dear Meloneh37,

Thank you for taking the time to leave us feedback on the care you received.

I am delighted to hear you were happy with the level of care you experienced with our community midwifery team, in particular Kiki. I have shared this feedback with the whole team including Kiki.

I am sorry to hear that your care was delayed and will speak to Kiki and the diabetic team to see how we can improve this in the future.

We wish you all the best in your continuing pregnancy.

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