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"So bad its deplorable."

About: Weston Park Hospital

Well, where do I begin.

The care for my father from day one to 4 weeks in has been nothing short of something from the dark ages.

Getting any information is like getting blood from a stone.

My father regularly has no water to drink, table is full of rubbish and not cleaned up.

I have constantly had to tell nurses to empty my fathers wee bag.

Every morning I ring up and get the same “ ah he's ok” statement with no updates at all regarding blood test results or anything.

I keep having to ring back or get a ring back later from someone who actually can relay details.

During an increase in Covid there was no hand gel at all on virtually every occasion I visited.

Bottles were empty.

The doors which had a plaque stating” these doors are to be kept closed at all times” were jammed wide open.

Guess what, Im sat here now after a week and a day after the ward contracted a patient with Covid because of these reasons.

Not seen my father for 8 days and still can not get a reasonable response from anyone at the hospital.

To say I feel let down with my fathers overall care is a massive understatement.

Never did I imagine that Western Park Hospital was going to be this bad.

It now scares me even more that if I sadly get cancer I may end up in there.

It has been an eye opener to how bad the NHS and its lack of skilled personnel along with not enough funding has truly degraded.

The fact that 80% of nurses can not speak a good fluent and understandable English language that is especially bad for older people with hearing degeneration is a sign that the local people do not want to work.

I has to be the middle person in virtually every conversation with a nurse to my father.

Most patients on the wards were having the exact same problems.

Just sat here after constantly ringing the hospital for an update with no answer for 35 minutes.

Now sat here again waiting for a nurse to call me back getting more annoyed as the time ticks by .

Never in my life time have I witnessed such a decline in our NHS as Im witnessing right now.

Its so sad , so annoying and so humiliating for my father it breaks my heart.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust about a year and a half ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 21/10/2022 at 15:11
Published on Care Opinion at 15:11


I am very sorry to hear of your concerns. This is certainly not the experience we would wish you or your father to have.

If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net

Thank you for taking the time to post your experience on the care opinion site, I again apologise that your experience was not positive and hope that you feel able to speak further about this.

Kind regards

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