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"Brilliant care for my CT Colonoscopy by Radiology"

About: King George Hospital

Unfortunately there is no category for Radiology - why is that NHS ? I was bumped from Queens Hospital to King George for my CT Colonoscopy this morning. If you have had one, you will know its not the most pleasant of procedures and I was a little anxious. In contrast to the “bedside manner” of the Queens Radiologist who thought it was ok to tell me after an hour of waiting that they weren’t going to carry out my procedure with a smile on their face and uttering the words “you are not going to like this” - and in the public waiting area. The team at King George were fab in reassuring me, carrying out the procedure, looking after me all the way through and apologising on behalf of Queen’s. Thank you very much to the lead radiologist and his trainee who carried out my procedure today and fitted me in. Very much appreciated.

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Responses

Response from King George Hospital nearly 2 years ago
King George Hospital
Submitted on 02/08/2022 at 12:59
Published on nhs.uk at 21:19


Thank you for taking the time to make us aware of your experience. I am so sorry to hear the concerns that you raised regarding the Radiologist at Queen's Hospital; this is not how we want our patients to be treated. I will ensure your feedback is discussed with the team so that they are aware how you were made to feel. I am however pleased to hear that you were well looked after once you were seen at King Georges Hospital. I will ensure your kind words are passed onto the team. Once again, thank you for providing us with your feedback.

Kind Regards

Clare Bailey

Divisional Director for Cancer & Clinical Support

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