"Discriminatory Staff "

The practise places no cadence at all on providing an inclusive environment / service for patients. Despite listening to repeated messages on how they operate a zero-tolerance policy towards their staff whenever you phone or they text you - it is fine for their reception team to use discriminatory language to patients - that leaves you feeling unable to access the health care you need. How can this be a practise that cares for patients ? In the 2020's - as members of the L G B T Q + community - we have the right to be treated fairly and equally. This practise is operating decades behind - and places no priority on responding / resolving and ensuring they treat all in a fair and equitable manner.