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Unable to contact hospital via telephone

Story from nhs.uk

"Unable to contact hospital via telephone "

About: Whipps Cross University Hospital

No complaints about medical treatment but your switchboard service is non-existent, have tried for two days to get through to Poplar Ward where my son is but cannot get a reply from your switchboard operators. Unacceptable service considering visitors are not allowed at all we should at the very least be able to speak to the ward staff about a relative’s progress and needs. Absolutely dismayed at the hospital’s inability to provide the most basic of services or communication!!

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Responses

Response from Whipps Cross University Hospital nearly 2 years ago
Whipps Cross University Hospital

Submitted on 29/07/2022 at 09:06
Published on nhs.uk at 16:32

Dear Valerie

Thank you for taking time to contact us with feedback following your recent encounter with our Switchboard service at Whipps Cross hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You can do this via email at wxpals.bartshealth@nhs.net or telephone 0208 535 6438

Kind regards

Central Complaints Team

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