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"Ulster Hospital with my mum"

About: The Ulster Hospital / Emergency Department The Ulster Hospital / Fracture Clinic The Ulster Hospital / Radiology

(as a relative),

My elderly mum broke her wrist a few weeks ago after a fall, we went to a&e at The Ulster Hospital we were assessed at the door and I was lucky to be able to accompany her through. The waiting area was extremely busy but we checked in and were sent to minor injuries. Within minutes the doctor had seen her and sent her to get an X-ray which again was completed quickly. On returning to minor injuries the doctor had reviewed the X-ray and was ready with plaster to put cast on. The care my mum received was excellent and she felt really looked after at each part of the process. We were in and out in 30 minutes. Today we went back to the Fracturce Clinic at the Ulster - we were called at our appointment time and greeted with friendly staff and reviewed by a lovely doctor. Again we were in and out within 30 minutes. With the pressures facing the NHS and the mostly negative stories about the hospitals I wanted to share this positive experience and express my thanks to all those involved in dealing with my mum’s care.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 05/08/2022 at 09:54
Published on Care Opinion at 09:54


picture of Conor Campbell

Hi frostkk46

Thank you for sharing your story.

Great to hear how Ulster Hospital's Emergency Department, X-Ray and Fracture Clinic have looked after your mum so well.

Your positive feedback has been shared to these teams and is greatly appreciated.

I hope that your mum has a full and speedy recovery.

Best wishes

Conor

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Response from Barbara McDowell-Anderson, Clinical Manager, Medicine - Outpatients Nursing, South Eastern Health & Social Care Trust nearly 2 years ago
Barbara McDowell-Anderson
Clinical Manager, Medicine - Outpatients Nursing,
South Eastern Health & Social Care Trust
Submitted on 05/08/2022 at 12:35
Published on Care Opinion at 13:39


Thank you so much for your lovely comment, we do strive to give our patients the best service possible, I will certainly pass this on to my staff, we always appreciate positive feedback. Thank you again

Sr. Gina Mitchell

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