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"Not one of the team members have ever looked down at me"

About: Bluestone Unit (In-patient wards for mental health) / Gillis Ward

(as a staff member posting for a carer/relative),

My time in Gillis has been very good due to the staff making it very enjoyable. They are just brilliant as they always come over to see me and check in on me. They have been very friendly, kind, understanding and very supportive. They had that special calming effect, which makes it easier to talk to them. I feel very happy with the staff on the ward I wouldn’t ask for any other team to look after me as I just want this one. I cannot thank them all so much. The cleanliness of the ward is very good they are always going about either brushing or moping the floors. The food has also been very good I enjoy the Shepard’s pie with the chocolate pudding and custard for dessert. The members are so very good at listening to me and with their support, they help me with my everyday activities. I could not think of anyway that the team can improve, they all are so helpful. Not one of the team members have ever looked down at me and this made me like I was someone and I am important I felt they had been my friend for years. Please keep up the good work.

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Responses

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust nearly 2 years ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 29/07/2022 at 10:13
Published on Care Opinion at 10:13


Thank you for sharing this positive feedback with us

We are so pleased to hear that you find the staff to be friendly, understanding and supportive and that you feel listened to and important. All patients are very important to us! It is also good to hear that the ward is clean and you really enjoy the food and activities

We will share this lovely story with Gillis team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust nearly 2 years ago
Submitted on 22/08/2022 at 23:03
Published on Care Opinion at 23:03


Thank you for posting regarding the cleanliness of the ward and the food. I will pass your positive feedback to the Domestic Services and Catering team.

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