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Appalling

Story from nhs.uk

"Appalling "

About: Connect Physical Health

Shocking lack of service. Wait weeks to be seen to be told to keep a pain diary for five month then restart the whole process again, to request another appointment after having been discharged from their ‘care’. Whoever is responsible within the NHS for awarding these contracts should look into Connect Health and the patient experience given the number of negative reviews online.

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Responses

Response from Connect Physical Health nearly 2 years ago
Connect Physical Health

Submitted on 01/08/2022 at 10:24
Published on nhs.uk at 19:24

Dear Patient, Thank you for letting us know what has happened during your time with us. We are sorry that the service is not what you have expected and that you had to start the process over. We can happily put you back on our systems and see what we can do further for you, so please feel free to call us again, otherwise, you can also send us an email on chat@connecthealth.co.uk, with your name, date of birth, address and NHS Number ,with an explanation as to what has happened, so we can feed this back, and assist you further.

Many Thanks,

Sam, Connect Health.

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