This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Long wait for the wheelchair service

Posted By microscopiumpp67

"Long wait for the wheelchair service"

About: WestMARC (Glasgow)

(as a relative),

I contacted the Westmarc wheelchair service on behalf of my father. He is housebound and had a referral made by his GP in April for a wheelchair. Unfortunately the GP didn't request the correct electric chair, this was remedied, and he has been on the waiting list since then. My father is 88 next month, so time is more pressing for him. It is important that he is able to get out and about.

I called today, and was told that " unfortunately they can't give a timescale " this was the only sentence I could get from the advisor. It is extremely frustrating for anyone on a phonecall for someone to keep repeating the same line, not able to deviate from it. I am still none the wiser as to when my father will be assessed, and even when he is assessed, there's a 6 month wait for the chair. This is completely unacceptable, and barely a service at all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde nearly 2 years ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde

Submitted on 28/07/2022 at 13:26
Published on Care Opinion at 13:26

picture of Angela McLaren

Dear microscopiumpp67

I was sorry to hear of your frustrations whilst making enquiries regarding your fathers powerchair fitting. I can imagine how upsetting this must have been for you.

Due to nature of your post, I am unable to comment on this, as I do not have confirmation of your fathers date of birth and home address, in order to establish a resolution.

If you would like to contact me directly on 0141 201 2392, I will investigate this on you and your father’s behalf.

Kindest regards

Angela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde nearly 2 years ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde

Submitted on 03/08/2022 at 10:42
Published on Care Opinion at 10:42

picture of Angela McLaren

Good morning microscopiumpp67

Thank you for contacting me directly to discuss your concerns. I apologise I was not available at the time of your call.

I have attempted to call you on the number you left, however I am experiencing difficulty in getting through as it appears to be constantly engaged.

I would appreciate if you can call me back please at your earliest convenience.

Many thanks

Angela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k