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Care Opinion

Amazing care for dog bite

Posted By Roi555

"Amazing care for dog bite"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as the patient),

Following severe dog bite injuries to both hands, I was hospitalised requiring surgery and treatment at the end of July.

I was in ward 48, room 4 and from the moment I arrived the care I received was exemplary.

Every single person who tended to me- from doctors, nurses, cleaners, students, porters- every single person working on that ward during that time was amazing.

They took care of every need- no matter how small, kept me in good spirits and treated me with dignity during the time I needed extra assistance when I was unable to use my hands at all.

In particular, I would like to thank nurse Sarah M.

Her bed side manner is absolutely exceptional. She was so attentive and generous with her time and happy to explain everything she was doing (loves explaining a bit of data analysis after taking obs), was incredibly reassuring, patient and gentle and above all- she is so funny and keeps spirits high. No job was too small and she is truly an asset to the service.

I just want to express my sincere gratitude to every single person who assisted in my care and made an emotional, painful and undignified experience so much more bearable.

I am sorry I cannot remember every name and every role of the lovely people I encountered but I truly mean that ALL of them were wonderful.

Thank you so much for everything.

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde nearly 2 years ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde

Submitted on 28/07/2022 at 08:08
Published on Care Opinion at 09:43

Dear Roi555,

Thank you for taking the time to share your experience and provide our team with such complimentary feedback, its lovely to read that you had such a positive experience throughout your journey within the Burns and Plastic Surgery Service. I will certainly ensure that your lovely comments are shared with all the team in ward 48 and Sarah.

It is reassuring to read that you felt supported and the experience was dignified throughout your time with us. As a unit we strive to deliver excellence in all that we do and it is through feedback that we can improve and develop our services and ensure patients are at the centre in all that we do.

I wish you well in your recovery

Many thanks,

Jackie Dunlop

Lead Nurse

Burns, Plastic Surgery and CIC

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