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"Above and beyond"

About: East Surrey Hospital

This review is specifically aimed at the staff who work on the a and e ward and the discharge lounge. I spent two days and nights being looked after here and the patients surrounding me would test the patience of a Saint. Never before experienced such selfish boorish people at n my life. And yet, the staff were incredible. One nurse was even bitten and yet continued trying to help the patient get better. I would like to praise every single one of them from the boss to the breakfast lady who opened each sachet of butter and marmalade prior to serving. A really quite remarkable place to see the best and worst of human behaviour. Some of us really don’t deserve your care. Thank you

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Responses

Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust nearly 2 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust
Submitted on 26/07/2022 at 09:47
Published on Care Opinion at 11:04


Thank you so much for your kind comments relating to our Ward Host who served breakfast. In, as you describe, sometimes challenging situations it is just so uplifting to hear that our care and compassion still shines through and is noticed. Our staff will be delighted to hear this.

I hope you make a speedy recovery and wish you well.

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