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A Disgrace!

Story from nhs.uk

"A Disgrace!"

About: Leicester Royal Infirmary

Leicester Royal A&E kept me 76 & my 78 year old husband waiting from 8:10pm on Friday 22nd July 2022 until 11am on Saturday 23rd to see a doctor. We finally received medication at 2pm. We waited 18 Hours. It was a very humiliating and degrading experience. You all deserve to be sacked.

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Responses

Response from Communications Team, University Hospitals of Leicester NHS Trust nearly 2 years ago
Communications Team
University Hospitals of Leicester NHS Trust

Submitted on 27/07/2022 at 15:03
Published on Care Opinion at 15:03

picture of Communications Team

Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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