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Would not go anywhere else, always the best in my…

Story from nhs.uk

"Would not go anywhere else, always the best in my…"

About: Beacon Medical Group

I got an appointment relatively quickly, this is and has always been the case for me. Even through Covid delays just being able to speak to someone about my symptoms was comforting to know I was being listened to. My only gripe is that waiting for the phone to be answered could take such a long time, but if you are patient enough you can still get the answer you need. I have been with this practice for a very long time and even through GP and practice changes my care has never been hampered by the way the practice is run. So please keep doing the great work you already are.

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Responses

Response from Beacon Medical Group nearly 2 years ago
Beacon Medical Group

Submitted on 25/07/2022 at 14:16
Published on nhs.uk at 15:50

Thank you for taking the time to provide Beacon Medical Group with your feedback. We appreciate you doing this.

We are pleased to learn that you have had a positive patient experience and where an appointment has been required, this was quickly arranged. It’s good to know that you consider that we are the best and to keep up the great work that we are doing.

Beacon Medical Group received over 700 daily calls on average between January and April 2022 and this increased to a daily average of over a 1000 calls on a Monday. We do ask, where possible, that our patients contact us using our online services and this frees up the telephone line for those that are not able to do so.

If patients are experiencing any difficulties using our online services we do have Ipads available in our reception areas and these can be used with support by our Front of House team members if required. Prescription requests can also be made using these.

Thank you

Caroline Hayward

Patient Liaison and Communications Lead

Beacon Medical Group

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