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Thanks to the staff for their respect and dignity of patient...

Posted By whiskeyjc56

"Thanks to the staff for their respect and dignity of patients"

About: Pilgrim Hospital / Endoscopy

(as a service user),

I have been having difficulty swallowing and lots of indigestion.  Every day using medication to treat heartburn/acid reflux and indigestion to relieve the pain. Also have reflux and heartburn.

I was getting very worried. I saw my GP and got an emergency appointment in 7 days very impressive. I was very scared of the procedure having had this done over 10 years ago.

The staff at Boston Hospital were so caring and kind. They made me feel so comfortable. The doctor was excellent carrying out the procedure. The staff were second to none.

The diagnosis is a large 4cm sliding hiatus hernia. It's something that may require an operation but that's okay. It will be keyhole. I am so relieved it wasn't something more sinister.

The care I received was second to none.  I thank all the staff very much for their respect and dignity of their patients. Well done. I am so grateful.

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Responses

Response from Susan Mathews, Deputy Sister, ULHT nearly 2 years ago
Susan Mathews
Deputy Sister,
ULHT

Submitted on 26/07/2022 at 15:02
Published on Care Opinion at 15:10

Please accept our gratitude for sending in this feedback as it is such a morale boost for all staff when they hear that the patient have had such a good experience. This will be shared with the team and thank you for taking the time to share your experience

Susan Mathews

Deputy Sister

Endoscopy Unit

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