My extremely anxious, teenaged daughter, attended the Golden Jubilee for a colonoscopy this morning. She was shaking with nerves by the time we got there as she has a bit of a hospital/needle phobia.
Every member of staff we came into contact with was caring, patient and kind. Lindsay put her at ease and validated her phobias. Eileen came and introduced herself as she would be looking after her following her sedation and before being discharged and Martin, who performed her colonoscopy, explained everything to her patiently. I didn’t catch the name of the clerk who booked her in or the lovely gentlemen who walked her out to meet me, but both deserve credit too. We attended at in the morning and were back home before lunchtime. Excellent from beginning to end.
Also - she had phoned the day before when she was struggling with the prep and the lady she spoke to was also lovely and gave her tips to getting it finished (which helped). So thank you to them too.
"Every member of staff was caring, patient and kind"
About: Golden Jubilee National Hospital / Endoscopy Golden Jubilee National Hospital Endoscopy G81 4HX
Posted by Aileennn (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Hollie Smith