Did an e-consult for my daughter as she has chicken pox. Uploaded photos twice, had 4 phone calls from reception team asking questions that I’d already included in the e-consult. After 2 days of waiting to hear back, I was told that the doctor on duty had refused an appointment and suggested I read online, and head to the pharmacy or A&E (so I could pass on the virus to others!?). Spoke to the complaints manager, truly the most unprofessional person I have ever encountered; she was happy to dish out medical advice whilst not being trained medically, and confirmed no appointment would be given and eventually put the phone down.
My daughter now had severe temperature still and has an infection on her skin.
Even though I was clear that I had fully read a plethora of information online, yet I still had questions that I wanted to discuss with a doctor; had an appointment been provided my daughter’s suffering could have been avoided.
I was told by a receptionist that even if an appointment was offered, the wait would be a few weeks as they are short staffed.
Absolutely despicable and I will be making a formal complaint with the clinical commissioning group.
"Refused a doctor’s appointment for my 4 year old"
About: Sidcup Medical Centre Sidcup Medical Centre Kent DA14 6BU https://www.sidcupmedicalcentre.co.uk/index.aspx
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses