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Care Opinion

Compliments to staff at Ealing Hospital

Posted By Victor KJR

"Compliments to staff at Ealing Hospital"

About: Ealing Hospital

(as a relative),

My brother has been an inpatient at Ealing Hospital for the last 4 weeks. I am hoping that he will be discharged on Friday.

This note is to bring to your attention the excellent service from Annika, Pippa and Aisha from the Patient Experience team.

I have sent daily messages to my brother via the hospital website. I found the process a little cumbersome and fed this back to Pippa. Not only did she take on my feedback and ideas for improvement in a very constructive manner but she also provided more effective communication ideas for me to get these daily messages through to my brother.

Further, Annika and her team have provided daily feedback as to the reactions from my brother to my messages and accompanying photos. This feedback has been hugely beneficial to me as a caring and worried relative. And I know it has helped my brother.

I believe that Annika and her team have gone way beyond the job here and I have sent a separate note to the CEO asking to pass on my personal thanks.

Annika, Pippa, Aisha and her team are a credit to the NHS.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust nearly 2 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 22/07/2022 at 20:04
Published on Care Opinion at 20:04

Dear Victor,

Thank you so much for this feedback. It was an absolute pleasure to assist the family and your brother. I am glad that through Annika we were able to make the Communication process easier for you. We are glad that the messages both ways have been beneficial for you all.

I am still smiling thinking about him laughing over Alfie the Cat!!!

I am glad to hear he is on the mend and know he is looking forward to seeing all his fans once he is back home. Wishing him a speedy rest of his recovery and hope the rest of you all keep well.

From all of us at the Patient Experience Team,once again thank you so much for taking to time to share your lovely words.

Kind Regards

Pippa Kashmiry - Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Victor KJR (a relative)

Lovely response - thank you so much, Pippa.

Update posted by Victor KJR (a relative)

Thank you, Pippa - you have also been superb in my dealings with you

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