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Terrible service

Story from nhs.uk

"Terrible service"

About: The Shirley Health Partnership

Poor telephone answering, they say they have difficulty recruiting. This has been the same for years. I spent a whole day trying to make an appointment. All morning I was on a call answering service. When I went to the surgery I was told that they were fully booked for today and tomorrow. I have a pacemaker, and prostate cancer. Disgusting service.

It’s no wonder that hospitals are so busy!

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Responses

Response from The Shirley Health Partnership nearly 2 years ago
The Shirley Health Partnership

Submitted on 30/08/2022 at 12:05
Published on nhs.uk at 15:41

Dear Mr Ousalice. Thank you for your feedback about using our services. We are sorry to hear that you were unable to speak to a member of our reception team, we acknowledge that during busy times there can be a delay in answering the telephone. We do offer a range of appointments across a range of different platforms to access our services to meet demand, so it is disappointing that you were unable to access our services through one of our various platforms. If you are able to visit our website this will detail some of the options which are available to our patients when considering making an appointment, including online services. If you have an urgent medical issue and you’re not sure what to do, you can call 111 or visit NHS 111 online. NHS 111 is available 24 hours a day, seven days a week. Please contact our reception manager if we can help you with how to access any of these online services. We hope you find this information useful and thank you for taking the time to comment on our services which enables us to review these services. Shirley Health Partnership.

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