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My mum

Posted By virgokm97

"My mum"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Surgical 2 Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My mum was admitted in an emergency as she was vomiting blood to Causeway Hospital via the NI ambulance. Following some time in a casualty where the staff were exceptional My mum was admitted to Surgical ward 2.

Due to Covid 19 restrictions family were not allowed to visit, this was extremely distressing, and worrying, given how sick she was and we wanted to be with her 24/7.  Staff nurse Anne spoke to me, spent time helping me understand, reassured me, took the time I needed to reduce my anxiety and was an absolute saint. She was very empathetic, and I was very very grateful. I cannot thank her enough. In such a stressful situation, it’s so comforting to have people like Anne who really care about their patients and their families.  Thank you to her and all the amazing staff at the causeway hospital. 

Mark in a and e, nurse Mary on night duty, in a and e, Siobhan in a and e - there were so many that showed their compassion and care for my mum. 

Thank you for everything they do for the patients and their families. We are very lucky to have people like this in their profession. 

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Responses

Response from Nicky Butcher, Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes, NHSCT nearly 2 years ago
Nicky Butcher
Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes,
NHSCT

Submitted on 19/07/2022 at 11:44
Published on Care Opinion at 11:44

Hi Virgokm97,

my name is Nicky Butcher,assistant clinical services manager over Causeway Emergency Department.

I am so sorry to hear that your mum hasnt been well, and wish her a speedy recovery.

It is distressing as a relative, when a loved one is ill.

I am so glad to hear your positive feedback regarding my staff in Ed.

I will ensure that I pass on all your comments to staff, and tell them how much it was appreciated.

Much appreciated,

Nicky.

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Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 20/07/2022 at 10:25
Published on Care Opinion at 10:25

picture of Demi McKay

Hi Virgokm97

Thank you so much for taking time to write such lovely comments about the Ambulance and Hospital staff who treated your mum during her recent emergency.

Our staff work very hard to ensure we make everyone feel safe in good hands and well looked after.

I hope that you mum is feeling much better and continuing to get stronger each day.

Best wishes

Demi McKay

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Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT nearly 2 years ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 20/07/2022 at 10:28
Published on Care Opinion at 10:28

Good Morning virgokm97

My name is Deborah Dyson I am the ward SR in Surgical 2 causeway hospital.

I am delighted to read that Ann provided you with the reassurance that was needed to reduce your anxiety. It is a very anxious time when a loved one is unwell and unfortunately at the time your mum was in hospital we had a strict no visiting policy for a number of days.

Staff during these times aim to reassure and inform families as much as possible.

I will pass on your lovely words to Ann and the rest of my team.

I hope your mum is recovering well

Debbie

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