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A professional clean and patient-friendly hospital

Posted By violetpj77

"A professional clean and patient-friendly hospital"

About: North Devon District Hospital / Radiology (X-ray)

(as a service user),

My first ever DEXA scan at Barnstaple hospital, I had a short wait before being called for my appointment, a very positive experience. The guy who took my details went through all the questions,  answers, actual scans and results procedures in great detail.  He was very polite and  considerate of my condition. The whole scan and x ray department was clean, calm but busy.

Barnstaple is by far the most professional clean and patient-friendly hospital. Well done staff at North Devon District Hospital.

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Responses

Response from Kate Brocklesby, Administration Supervisor (Northern Services), Radiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Kate Brocklesby
Administration Supervisor (Northern Services), Radiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Day to day management of the Admin and Secretarial team in Radiology

Submitted on 18/07/2022 at 12:49
Published on Care Opinion at 13:30

picture of Kate Brocklesby

Hello Violetpj77

Please accept my sincere apologies for not responding sooner to your very lovely comments regarding your recent experience within Radiology and in particular the DXA team. I will pass your kind words onto Karl and Ben who will be extremely happy to receive them. Once again, thank you.

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Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 18/07/2022 at 12:52
Published on Care Opinion at 12:52

picture of Gill Kite

Dear violetpj77,

Sorry for the delay in replying. Thank you for taking the time to leave positive feedback following your DXA scan, I'm glad you had a good experience both during your visit to the hospital and in the appointment itself. Karl and his DXA team work hard to provide the best service for their patients and are rightly very proud of their service. I will pass on your thanks and feedback to the team which they will be very pleased to receive.

Kind regards

Gill

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