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"Mismanaged Administration"

About: Priory Fields Surgery

I need a simple blood test as an annual review and a PSA test. The last 2 appointments made were cancelled when I arrived at the surgery. The last one 22nd June 22, I received a NHS text confirming the appt the previous day, then a text cancelling the appointment about 20 mins after the appointment, then a further text after that confirming the appointment. The receptionist was unable to book a new appointment due to non availability and said she would advise an appointment date later. I heard nothing more and called 3 weeks later only to be told the same thing no capacity to take a blood sample which can be done by HCA and no forward booking capacity. I'm considered by the NHS as vulnerable patient having had a splenectomy and 2 episodes of Cancer treated with Chemo, radiotherapy and surgery and being 69 years old. I don't understand why the surgery can't be honest and say they no longer have the capacity to provide healthcare for me so that I can make my own arrangements, rather than keep wasting my valuable time?

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Responses

Response from Priory Fields Surgery nearly 2 years ago
Priory Fields Surgery
Submitted on 18/07/2022 at 13:08
Published on nhs.uk at 19:09


Dear Mr De Havilland,

Thank you for your feedback, please be assured we take all feedback seriously.

I would like to apologise that you have difficulties in obtaining this appointment for our annual check. Unfortunately we have had unprecedented long term sickness in this department which has led to delays in appointments. I have asked for Reception to contact you with an appointment this week.

Kindest Regards,

E Ross - Practice Manager

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