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"I left the hospital feeling very deflated"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as the patient),

I was in for a planned c-section. I was very anxious about the procedure however all the staff in the theatre were very kind,supportive and couldn’t be more helpful. Unfortunately  when I got to the ward after recovery it was very different. I was advised a midwife would be to see me shortly however went 4 hours before I saw any staff member. My baby was in their basket which I couldn’t reach and I eventually managed to flag a member of staff down ( which was 4 hours from when I arrived at ward) to help me get my baby as I could see my baby was needing fed and wanted to feed them before he got upset 

That evening I got my catheter removed and was later advised by a member of staff that I needed to try and pee as it had been a bit of time from when catheter had been removed. Unfortunately I had an problem with going to the toilet and had to be recatheterised also during this time my baby was unsettled and I was struggling with breast feeding. I felt pressured when trying to pass urine having staff ask me if I wanted to try formula, I really did want to give up the breast feeding but agreed to bottled formula to help settle my baby.  Unfortunately my baby was very unsettled through out the night. I was a new mum with no experience on what best to do and was very upset that I couldn’t settle my baby. I spent most of that night crying and didn’t see any member of staff. I felt very alone and was tired as I was up very early that morning anxious of the section but felt that because I had a section I was not as important. 

I know someone who had a baby about a month after me and was given the opportunity to have their baby taken to the nursery so she could have a rest which really upsets me as I had an unsettled baby and had no support.   

I also had the canula in hand becoming loose. I asked if it could be removed as didn’t like it so loose and worried it would come out itself, but was advised still needed to have it in and was just given tape to tape it up myself which didn’t help the problem

Thankfully there was a student midwife on the day shift the following day which discussed options with regards to breast feeding and helped me come to the decision to express as I was struggling to feed from the breast and also due to the fact my breast were so bruised. However due to business that day she didn’t get much time to see and help me and I never really saw any staff members most of the day. 

On my 3rd day I was finally able to go home however still struggling with expressing milk. I did have to say to a member of staff if someone could help me as I didn’t want to go home without being comfortable to be able to express 

I left the hospital feeling very deflated and uneducated with regards to my baby and this made me feel quite depressed, anxious and felt like this affected my relationship with my baby.

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Responses

Response from Corinne Mackie, Senior Charge Midwife, Aberdeen Maternity Hospital, NHS Grampian nearly 2 years ago
Corinne Mackie
Senior Charge Midwife, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 18/07/2022 at 18:21
Published on Care Opinion on 19/07/2022 at 10:17


Dear Logie 21,

Congratulations on the birth of your baby.

Thank you for taking the time to provide your feedback.

I’m pleased to hear that theatre and recovery was a good experience for you. I am, however, disappointed to hear that the rest of your stay was not to the standard we would expect for women and families in our care. I would expect that, you would have been seen in a more timely manner on your arrival to the ward and apologise this did not happen in your case. It must have been upsetting for you hearing your baby crying and being unable to comfort your baby due to being restricted following your casearean section.

Staff are available to provide support with feeding and there are also peer supporters available. We don't encourage taking babies away to the nursery to settle as this can lead to miss feeding cues and we manage situations on an individual basis. It is disappointing that you felt uneducated on caring for your baby. As a team we can direct you to the Birth in Grampian website which provides Information on feeding and care of the baby.

We have taken this feedback on board and are looking at ways to ensure women are educated on care of their babies at a ward level.

I hope that you begin to feel less anxious and wish you and your baby well.

Regards

Corinne Mackie

SCM

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